Our Story
Echo Training Limited is a leading Telecommunications Call Recording Company for the UK and Europe. We specialise in the Mitel MiVoice call recorder and ASC MIR system and are Mitel's only accredited training partner. We deliver both In house and remote training as well as bespoke classroom sessions for engineers and end users. We have been involved with the MiVoice call recorder since its launch into the European market in 2007 and most of our team were part of the original Oaisys setup so we have a wealth of knowledge and experience. We take a comprehensive approach to every aspect of installing, training and supporting the product, providing our clients with a wide range of services to cover their Call recording needs. Our trainers don't just train,they also bug fix which means less wasted days and repeat visits. Get in touch today to see what we can do for you.
More recently, in addition to all the options we provide for the MiVCR we were also the contracted primary training partner for ASC and supplied all their customer and engineer training courses for the UK market. We can now offer this service independently at very competitive rates.
Professional Services
What We Offer
Project Management
As the only company in the UK specialising in the Mitel MiVoice call recorder (we are Mitel's only official training partner for their call recorder and supply all of their remote and on site training) and the only company offering independent MIR training, we are ideally placed to help and advise on your Call Recording Project. Our wealth of experience means we can advise which product and solution will work best to satisfy your customers needs and will work with them on your behalf to make sure the whole project runs smoothly. At Echo Training Limited, we stand by the excellence of our work and provide clients with personalised attention based on their specific needs.
Installation and Training
We have been installing the Mitel MiVoice call recorder since its launch in the UK in 2007 and our team of engineers and trainers have all been involved since the beginning. We have installed Call recorders into over 500 different companies globally including major banks and building societies, Insurance and financial services organisations, emergency response and medical professionals, hospitals, hotels chains and even the London Bus Company. We can install either remotely or on site and offer full, structured, end user and administration training either at the customers premises or remotely via web links. We also understand the need for the majority of our customers to be PCI compliant and we can offer a number of ways that this can be achieved. We can now also offer the same expert service and meticulous attention to detail for the ASC MIR system. Get in touch to find out how Echo can help you.
Support
Our support services are available independently of any of our other services or can be combined with them to create a full, managed solution. We can offer business hours remote support through to 365/7/24 critical support with on site availability. Contact our Sales department to get an idea of whats best for you.
No project is too big or small for Echo Training Limited. Get in touch today for a free consultation.
